Self-exclusion
Take control. We’ll respect the call.
Self-exclusion is a voluntary request to permanently prevent purchases through LINES. It is a serious, final step. Our support team will verify your identity before applying it.
Start your request
How it works
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01
Send the request
Share your full name and the email used with LINES.
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02
We verify
Our support team confirms the account and reviews the request.
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03
Access closes
Once processed, we confirm by email and prevent future orders on the matched account.
Before you send it
Permanent means permanent.
Once LINES verifies and processes your request, the matched account will remain excluded. We will not reverse the exclusion later.
What this does — and doesn’t — do.
This request applies only to LINES. It does not block access elsewhere and it is not medical care or crisis support.
Real support. Zero judgment.
If you want support beyond LINES, these Canadian services can help.
National and provincial services, treatment support, and confidential resources.
View resources 9-8-8 Suicide Crisis Helpline Call or text 9-8-8Free support, 24 hours a day, 7 days a week, anywhere in Canada.
Call or text HealthLink BC Call 8-1-1Non-emergency health information and service navigation in British Columbia.
Visit HealthLink BCReady when you are.
Send the request using the email connected to your LINES account. A support team member will verify it before the exclusion is applied.
Request received
Your request has been sent to LINES Support. Check your email for next steps.