Questions, answered.

Transit time varies by destination:

• British Columbia to Manitoba: approximately 2–5 business days
• Eastern Canada and the Maritimes: approximately 3–7 business days
• Northern territories: approximately 5–9 business days

These windows are estimates. Weather, holidays, carrier demand, local disruptions, and remote destinations may extend delivery time.

Standard delivery is complimentary on orders of $139 or more. A flat $19.99 shipping charge applies when the order total is below that amount.

Canadian parcels are sent through Canada Post, UPS, or Purolator. We provide tracking once your package has been prepared and submitted to the carrier.

Please remember that shipment confirmation marks the start of transit—not the delivery date. The carrier still needs to receive, scan, and route the parcel.

Orders paid before the business-day cutoff are normally handled first. Payments completed after the cutoff, during a weekend, or on a statutory holiday move into the next business-day queue.

Placing your order earlier in the week can help it enter the delivery network sooner.

Orders submitted early in the week usually have the clearest path through regular carrier schedules. Weekend purchases are prepared on the next available business day, then begin moving when normal service resumes.

Allow additional time when ordering immediately before a weekend or holiday.

We email your Canada Post, UPS, or Purolator tracking link as soon as it is issued. The same shipment information is also available from the order in your LINES account.

A label can be created before the carrier performs its first scan, so tracking may take a little time to display activity.

A printed shipping label does not necessarily mean the parcel has reached a carrier facility. Tracking often begins after Canada Post, UPS, or Purolator completes the first physical scan.

Weekends, holidays, and high-volume periods can postpone an update by one or two business days.

Not at this time. We currently accept delivery addresses within Canada only and cannot fulfill orders destined for another country.

Once checkout is finished, we send an email summarizing your purchase and explaining any remaining payment steps.

If the message does not arrive, look in your spam or junk folder and verify that the email entered during checkout is correct.

You can pay by e-transfer, cryptocurrency, or an eligible credit or debit card processed through Stripe. Checkout displays the methods available for your purchase along with the instructions for each one.

Following the displayed payment directions helps us confirm your order without unnecessary delays.

We may keep an order on hold while its payment is being matched or verified. Common reasons include:

• Incorrect or missing order number: add the exact order number to your e-transfer message.
• Bank approval required: your bank may request confirmation for a transfer to a new recipient.
• Transfer still processing: Interac or your financial institution may not have completed the payment.
• Crypto confirmation pending: cryptocurrency transactions must reach the required number of network confirmations.

If your payment has cleared but the status has not changed, contact support and include your order number.

Let us know immediately. If your parcel is still in our fulfillment workflow, we will make a reasonable attempt to correct the address before it leaves.

Once the shipment is with the carrier, any redirect or address request must be arranged directly with that carrier.

Please check your complete address carefully before placing an order. LINES cannot assume responsibility when a parcel is misdelivered because the submitted address was inaccurate.

Contact us as soon as you spot the mistake. After dispatch, ask Canada Post, UPS, or Purolator whether a delivery adjustment is still possible.

After tracking becomes active, your carrier may offer options such as delivery preferences before the first attempt. Those arrangements must be made through Canada Post, UPS, or Purolator.

Enable carrier notifications so you can review and manage the available choices promptly.

If five business days pass without an initial carrier scan, contact LINES support with your order number. We will investigate the shipment and advise you on the appropriate next step.

Once the first scan appears, your package is travelling within the carrier’s network. The carrier can provide the most current transit details.

If LINES caused the issue, we will work with you toward a resolution. Customer-entered address errors and missed delivery preferences must be addressed with the carrier.

First check your mailbox, doorway, building mailroom, concierge desk, and nearby post office. Then contact the carrier to request the delivery details.

After a carrier records a parcel as delivered, LINES is unable to accept responsibility for its loss.

Photograph the sealed parcel before opening it. If an item is absent or damaged, take additional clear photos of the contents and all relevant packaging.

Send support the images, your order number, and a brief explanation of the issue. Complete documentation helps us assess the case more quickly.

Yes. When our review confirms that the problem originated with us, we will work with you to correct it. Please contact support with your order number, an explanation, and photographs when they apply.

Our team prepares every shipment with clean, secure, protective packing materials selected to help safeguard the contents throughout the carrier journey.

We take product quality and transparency seriously. Items pass through our quality-control process, and any available test information may be listed on the applicable product page.

Factory-sealed third-party products can also include testing or quality records supplied by the original manufacturer.

When documentation is available, you will find it on the corresponding product page. If the information you need is not shown, reach out to support before completing your purchase.

We can assist with purchases, delivery updates, payments, and general questions. Email support@lines.st or send a message through our contact form.

For order-related requests, include your order number so our team can locate the details faster.